Knowledgebase

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Accessing Web Disk
Web disk (also known as Web Dav) is a drag-and-drop interface which allows you to access your...
Views: 530

Apache Error Logs
When you check the error logs, you can see many things. Some things you can ignore: File does...
Views: 239

Apache Handlers, running html as php
Apache handlers allow you to control what Apache will do with certain file types. When Apache...
Views: 735

Apache modules that are on all of our shared servers
core.c mod_authn_file.c mod_authn_dbm.c mod_authn_dbd.c ...
Views: 124

Can I password protect directories?
To password protect directory: Note: At this time, cPanel can only protect directories,...
Views: 124

CGI center
The CGI Scripts are NO LONGER available to use on your account. We apologize for the...
Views: 130

Changing your cPanel style.
Login to cPanel and click Change Style. Click the radio button under the style you like....
Views: 182

Copy Entire Database or Rename Database
Is there a way for me to copy an entire database in cPanel? Go to cPanel > MySQL Databases...
Views: 126

cPAddons
CPaddons is no longer available, as it's outdated and depreciated. You will need to use...
Views: 179

Creating a URL redirect
Login to cPanel and click the Redirects icon. Leave the setting as 301 redirect, as this is...
Views: 121

Custom error pages
To create a custom error page for your account, please login to cPanel and click Error Pages,...
Views: 127

Do you have a manual for your control panel?
Yes, a manual for cPanel is available. Go to http://www.cpanel.net/support/docs/index.htm to view...
Views: 143

Document Root Changes
We can no longer change the document root for your main (primary) domain. This causes problems...
Views: 114

Error Page Codes
What are Error Codes? These numbered error codes are how the server tells website visitors about...
Views: 147

GnuPG keys
GnuPG is a publicly available encryption scheme that uses the "public key" approach. With GnuPG,...
Views: 133

Hidden files
Hidden file and folder names start with a dot. Examples: .htaccess .htpasswd .fantasticodata...
Views: 109

How can I change my control panel username?
Unfortunately, you may not change the user name associated with your control panel. Once it is...
Views: 121

How do I backup / restore / move from one cPanel host to another?
How can I restore my site with old/previous content? Please submit the restore form and we will...
Views: 126

How do I create a MySQL database, user, and then delete if needed?
Create: If you are using any type of PHP software or keeping a collection of records which need...
Views: 120

How do I create and delete a cron job?
Cron Jobs run scheduled tasks at specific times. This is good to set up automated maintenance...
Views: 110

How do I create and remove an Addon Domain?
Note: You may not be able to create an Addon Domain if you do not own the domain name, or if...
Views: 116

How do I deny IP address access?
Do you want to stop someone from visiting your website? This tool will block anyone from a...
Views: 116

How to backup/restore your MySQL database
If you run a database driven website, it is important to backup your databases, periodically....
Views: 156

How to change DNS zones (MX, CNAME, and A records)
With cPanel 11.25, you now have access to make some of these changes. Note: This feature will...
Views: 171

How to change permissions (chmod) of a file
Permissions can be very important when it comes to hosting your website. Permissions can allow...
Views: 185

How to change the password of your cPanel account
There may be times where you would like to change the password of your account. It is...
Views: 126

How to connect to the MySQL database
Configuration Settings: Host = localhost (really, put localhost) Database name =...
Views: 337

How to create blacklists
You may use Spam Assassin to stop (blacklist) someone from emailing you. Login to cPanel and...
Views: 127

How to create/edit/delete a file using the File Manager
There may be times when you wish to create, edit, or delete a file or folder in your account....
Views: 117

How to disable anonymous FTP
Anonymous FTP is disabled by default. You will require a Business plan or better and a dedicated...
Views: 123

How to download a home directory backup
Backups are very important part of maintaining a website. It is important to backup your files...
Views: 115

How to generate/download a full backup
A full backup is a backup of all of your files, e-mail, databases, etc. To run a full backup,...
Views: 149

How to install a script using Fantastico
Fantastico is a great addition to cPanel, which allows users to install the great open source...
Views: 108

How to log into cPanel
If you recently purchased a new account with 1fish, you should type the following information...
Views: 129

How to navigate through File Manager
File Manager is an quick and easy way to navigate through you files. To access File Manager:...
Views: 143

How to park a domain on an addon domain
cPanel has yet to offer this option although it can be done. In order to park a domain on top of...
Views: 123

How to Password Protect one file
1) Put your .htpasswd above your root so visitors can't access it /home/cpanelusername/.htpasswd...
Views: 114

How to redirect a subdomain to another page
You might want your sub domain to redirect to another page. To do this, please do the following:...
Views: 128

How to remove a script from Fantastico
There may be a time when you would like to remove a script which was installed through...
Views: 158

How to upload a file using the File Manager
You may want to upload your files directly through cPanel. You can do this through the File...
Views: 116

How to upload to an Addon or Subdomain
Option 1 In a FTP client enter this information. Host = add on domain name User =...
Views: 186

How to use GZip
We support sending gzip files, or gunziping/gzipping files on the shared server. This is not the...
Views: 124

How to view website statistics in cPanel using AWStats
When you have a website online, you may want to check on how many people are coming to your...
Views: 274

htaccess long lines
Sometimes when you edit the .htaccess file in cPanel, the lines must wrap and this causes a line...
Views: 135

I accidentally deleted the public_html or www folder
If you delete the www folder, your site should still load properly. If you delete the...
Views: 113

I already own a hosting package and want to add a 2nd domain
You will add extra domains through your cPanel feature called "Addon Domains". Please read...
Views: 121

I created an Addon Domain, why did it say Subdomain added?
Help! I added an addon domain, but cPanel said a subdomain has been created. Please ignore...
Views: 204

I want to create an addon domain but do not want to change my name servers first.
Email a support@1fish.info and request to add one of your domain's current nameservers to...
Views: 136

I want to set the folder for my addon domain to something outside of public_html
The cPanel X3 theme will allow you to specify a path outside of public_html. If you do not see...
Views: 127

Image Manager
The Image Manager allows you to view and modify images in your account. You can change the size...
Views: 116

Index Manager
Go to cPanel and click Index Manager. Click on a folder icon to look inside. Click on a folder...
Views: 130

Internal Server Error help, 500 error
Internal server errors can be caused by a few different things. Please check the Error Logs in...
Views: 200

Latest Visitors
You will find an icon for this in cPanel, under the Logs section. This function will show the...
Views: 219

Learn cPanel
These are great resources we hope will help:Official cPanel User Manual
Views: 135

Local, Backup, and Remote Mail Exchanger
This is a setting that tells 1fish how to handle your incoming emails. We recommend using...
Views: 171

Lost database password
Forgot your database's password? You must create a new user with a new password. Do not worry,...
Views: 122

mail folder
1fish uses a maildir system, which means that all your email boxes and messages are stored as...
Views: 108

My new domain is showing a search portal page, or advertising page
If you recently changed your IP address (i.e. you bought a dedicated IP or an SSL certificate),...
Views: 107

MySQL database size limit
There is no limit for the size of databases. MySQL is only limited to the size of your cPanel's...
Views: 125

MySQL queries or tables stop working
If you get an error which says, "so-and-so is marked as crashed and needs to be repaired,"...
Views: 116

Need to review all the scripts in Fantastico?
To view all the scripts offered inside Fantastico, including each version and support links,...
Views: 132

None of my CGI scripts are working on the server. How do I get them to work?
First, make sure the script files are in the cgi-bin folder. Second, make sure the file...
Views: 123

Park Wrapper Error
When trying to add an addon domain, or parked domain, you might run across a 'Park Wrapper...
Views: 608

PHP settings that cannot be changed
PHP has been configured to use the following settings on our shared and reseller servers: safe...
Views: 109

phpMyAdmin
phpMyAdmin is a tool written in PHP to handle the administration of MySQL over the web....
Views: 146

PhpMyChat
PHPChat is a script that was available through cPAddon, in cPanel. Unfortunately, cPAddons are a...
Views: 125

Please read before creating a subdomain
When you create a subdomain in cPanel, you will be asked to choose the name of the subdomain,...
Views: 244

Please read before creating an Addon Domain
About addon domains Addon Domains are handled like subdomains as far as the server is...
Views: 137

Proper MIME types
Mime types tell browsers how to handle specific extensions. For example, the text/html mime type...
Views: 145

Proxy access for cPanel, WHM, and webmail. Needed to bypass firewalls
With your Linux Shared Hosting accounts, you have access to a control panel that contains the...
Views: 126

public_ftp folder
The public_ftp folder is used for storing files which are available with anonymous FTP....
Views: 125

public_html folder
The public_html folder is the web root for your primary domain name. This means that public_html...
Views: 120

Raw Access Logs
Raw Access Logs allow you to see who has accessed your site without the use of graphs, charts or...
Views: 123

Secure cPanel login
How do I use shared SSL to access cPanel ? Use https and our IP address, followed by the secure...
Views: 149

Viewing your disk space usage
Login to cPanel, and under Files, click Disk Space Usage. This page shows you where disk space...
Views: 129

Webmail icon
You can check the webmail for any account by logging into domain.com/webmail with the full...
Views: 153

What are Cron Jobs?
A cron job is a Linux command for scheduling a task to be executed sometime in the future. This...
Views: 129

What do I put for the cron job Command ?
Command lines. Examples only! Bold sections must be changed. Shared, Reseller, SEO...
Views: 133

What happened to the search engine submitter that was in cpanel?
It was removed by cPanel because all search engine submitters are obsolete. The search engines...
Views: 128

What is a Document Root folder?
The document root is the folder where you keep website files for a domain name. Since cPanel...
Views: 147

What is a favicon?
The favicon is the favorite icon, used in your browser favorites and bookmarks. You can also see...
Views: 131

What is a parked domain? How do I create and delete one?
Parked domains are additional domains which you host on your account. They will display the same...
Views: 190

What is a subdomain name? How do I create and delete one?
A subdomain is a second website, with its own unique content, but there is no new domain name....
Views: 112

What is an addon domain?
An addon domain is a fully functional domain that can be created from within your control panel....
Views: 124

What is Fantastico?
Fantastico De Lux is the leading auto installer for cPanel servers. With more than 10,000...
Views: 122

What is hot linking? How do I enable and disable hotlink protection?
Hot link protection prevents other websites from directly linking to files and pictures on your...
Views: 115

What is the difference between parked, addon, and subdomains?
A subdomain is a second website, with its own unique content, but there is no new domain name....
Views: 118

What is the path to an addon domain?
The path is public_html/addondomain.com and can be accessed via File Manager or FTP. Please...
Views: 131

Why can't I log into my cPanel, WHM, or webmail?
Most networks have a firewall setup to block access to the ports required for cPanel, WHM, and...
Views: 141

WordPress Super Cache plugin
Word Press Super cache will be installed by default with all new Fantastico WordPress...
Views: 121